Loading... Please wait...

Customer Service

 Our Repair and Support Services

See "Contact Us" and "Shipping and Returns" for website related support.

On Site Repair Services

Millennium Technologies Inc. (MTI), the operator of LabRepair.com offers expert on site service for Arc / Spark (OES) spectrometers. With over 30 years of experience, you can have the peace of mind knowing that we will get you back in operation quickly and efficiently.

Key reasons to use MTI on your next service call:

  • 30+ years of experience with a wide range of instrumentation makes, models and applications.
  • Exceptional independent support for Spark at reasonable rates
  • Repair Center for Smaller Equipment, Vacuum Pumps Peripherals, Electro-mechanical Devices and Computers
  • Comprehensive service plans available to suit your requirements
  • Competitive Hourly Rates and Service Agreements
  • Highly trained and experienced Engineers stationed in key areas around the country.
  • Fast Response Time with engineers in Pittsburgh, Detroit and Los Angeles.
  • Free phone support with 4 hour response time. 24 hour support available too!
  • Hardware and Software Upgrades at very competitive prices
  • Preowned Equipment bought and sold
  • Fully factory trained and experienced
  • Over 25 years experience supporting customers nationwide. We have a broad range of knowledge, ranging from older instruments to the very latest models. We have certifications from major manufacturers we service.
  • ASTM Participating Member and Accredited Better Business Bureau Member We pride ourselves in participating in the organizations that shape our industry.
  • Independent Support with customer satisfaction as our #1 priority. 

Service is our business. We'll get you running quickly and provide professional periodic maintenance to prevent costly breakdowns.

Service and Support for Manufacturers and Distributors

You may be effectively selling your products in the USA but who is providing after sales service and support? Using your sales people for these functions takes them away from selling. Generally sales people are not experienced with handling support and service calls in the manner your customers demand.  Are your customers having to make overseas calls to get the support they need? Are current support demands overwhelming your company's existing service staff? Are you receiving complaints from angry customers?

Let us be your representative. Millennium represents foreign and domestic companies, giving your customers the peace of mind that help is close by if and when they need it. Our staff if trained and experienced in handling after sales installations, support and repairs. And our services are more cost effective that employing even one local service person.

Key reasons why you should consider Millennium:

  • Professional support for your products.
  • Experienced technical and sales staff
  • Fast, professional , and courteous phone support for your products
  • Increased your sales through broader international distribution of your products.
  • Our services, paperwork, and phones are customized to your requirements
  • Our services are more cost effective than maintaining your own support staff, office and equipment.

Short List  of our capabilities:

Our repair facility - For products that can be cost effectively shipped in for repair, Millennium staffs a full featured service center with experienced personnel and state of the art diagnostic equipment. We maintain any inventory required as well as any special tooling needed to support your customers quickly and effectively. All at competitive rates.

Experienced On Site Service - For products too large to ship to us, we can provide fast and cost effective on site service through our international network of service engineers. Whether your customer is located in Los Angeles, New York, Montreal or Mexico City, our engineers will get their equipment back on line fast, usually within 24 hours.

24 hour Phone Support - Many times your customers just want to call and discuss their troubles with with someone who understands your products and their needs. Long time zone delays, language problems, or a long wait to get assistance frustrates them. Millennium can provide this vital support so your customers remain satisfied and repeat buyers. 

Millennium can be your most effective link between you and your customers. Service and support accounts for the vast majority of the time your customers are in communication with you. Your existing customers is your company's biggest sales resource so keep them happy!


 

Recent Updates

Connect with us

Newsletter