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On Site Repair Services
Millennium Technologies Inc. (MTI), the operator of LabRepair.com offers expert on site service for Arc / Spark (OES) spectrometers. With over 30 years of experience, you can have the peace of mind knowing that we will get you back in operation quickly and efficiently.
Key reasons to use MTI on your next service call:
Service is our business. We'll get you running quickly and provide professional periodic maintenance to prevent costly breakdowns.
Service and Support for Manufacturers and Distributors
You may be effectively selling your products in the USA but who is providing after sales service and support? Using your sales people for these functions takes them away from selling. Generally sales people are not experienced with handling support and service calls in the manner your customers demand. Are your customers having to make overseas calls to get the support they need? Are current support demands overwhelming your company's existing service staff? Are you receiving complaints from angry customers?
Let us be your representative. Millennium represents foreign and domestic companies, giving your customers the peace of mind that help is close by if and when they need it. Our staff if trained and experienced in handling after sales installations, support and repairs. And our services are more cost effective that employing even one local service person.
Key reasons why you should consider Millennium:
Short List of our capabilities:
Our repair facility - For products that can be cost effectively shipped in for repair, Millennium staffs a full featured service center with experienced personnel and state of the art diagnostic equipment. We maintain any inventory required as well as any special tooling needed to support your customers quickly and effectively. All at competitive rates.
Experienced On Site Service - For products too large to ship to us, we can provide fast and cost effective on site service through our international network of service engineers. Whether your customer is located in Los Angeles, New York, Montreal or Mexico City, our engineers will get their equipment back on line fast, usually within 24 hours.
24 hour Phone Support - Many times your customers just want to call and discuss their troubles with with someone who understands your products and their needs. Long time zone delays, language problems, or a long wait to get assistance frustrates them. Millennium can provide this vital support so your customers remain satisfied and repeat buyers.
Millennium can be your most effective link between you and your customers. Service and support accounts for the vast majority of the time your customers are in communication with you. Your existing customers is your company's biggest sales resource so keep them happy!